Know our
Privacy Policy
1. Introduction
The Carocare ("we," "us," or "our"), located in Noida, Uttar Pradesh, India, is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with us — online or in person.
By using our website, contacting us, or availing our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Identification Information
- Full name, date of birth, gender
- Government-issued ID (Aadhaar, PAN, Driving Licence) for vehicle transactions
- Passport or Voter ID where applicable
**Contact Information**
- Phone number, email address, residential/billing address
**Financial Information**
- Income details and documents for loan/financing applications
- Bank account information where required for transactions
- Credit/debit card details processed through secure payment gateways
**Vehicle-Related Information**
- Vehicle preferences, test drive requests, trade-in details
- Existing vehicle registration details (for exchange/buyback)
**Usage & Technical Information**
- IP address, browser type, device information
- Pages visited on our website, time spent, referral sources (via cookies)
---
## 3. How We Use Your Information
We use your personal information for the following purposes:
- To process vehicle purchases, sales, or exchanges
- To facilitate car loan or financing applications with partner banks/NBFCs
- To schedule test drives, service appointments, or callbacks
- To send you relevant offers, promotions, and updates (with your consent)
- To verify your identity and complete KYC requirements as per applicable law
- To respond to your enquiries and provide customer support
- To improve our website and services through analytics
- To comply with legal and regulatory obligations
---
## 4. Sharing of Information
We do not sell your personal information to third parties. However, we may share your data with:
- **Financing Partners:** Banks and NBFCs for loan processing (e.g., HDFC Bank, SBI, Kotak Mahindra Finance)
- **Insurance Companies:** For vehicle insurance facilitation
- **RTO/Government Authorities:** As required for vehicle registration, RC transfer, and other regulatory processes
- **Technology & Service Providers:** Hosting, CRM, and payment gateway providers who are contractually bound to keep your data secure
- **Legal Authorities:** When required by law, court order, or government directive under applicable Indian law
---
## 5. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. These include:
- **Essential Cookies:** Necessary for the website to function properly
- **Analytics Cookies:** Help us understand how visitors use our site (e.g., Google Analytics)
- **Marketing Cookies:** Used to serve relevant advertisements
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
---
## 6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes described in this Policy
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
Vehicle transaction records may be retained for up to **7 years** in accordance with applicable Indian tax and business laws.
---
## 7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:
- Encrypted data storage and secure servers
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and staff training
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.
---
## 8. Your Rights
Under applicable Indian law, including the **Digital Personal Data Protection Act, 2023 (DPDPA)**, you have the right to:
- **Access** the personal data we hold about you
- **Correct** inaccurate or incomplete information
- **Withdraw Consent** for data processing where consent was the basis
- **Erasure** of your data, subject to legal and contractual obligations
- **Nominate** a person to exercise your rights in case of death or incapacity
To exercise any of these rights, please contact us at the details below.
---
## 9. Third-Party Links
Our website may contain links to third-party websites (e.g., manufacturer sites, financial institutions). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
---
## 10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can promptly delete it.
---
## 11. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.
---
## 12. Contact Us
For any privacy-related queries, concerns, or requests, please reach out to us:
**The Carocar**
[Your Address], Noida, Uttar Pradesh – [PIN Code]
📞 +91 [Your Phone Number]
📧 privacy@thecarocar.com
🌐 www.thecarocar.com
*For grievances under the DPDPA, 2023, you may also approach the **Data Protection Board of India**.*
---
*This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Noida, Uttar Pradesh.*
---
Feel free to share your business address, phone number, website URL, or any specific services (e.g., used cars, new cars, car rentals, financing) and I can tailor this further!
